MORAY INEQUALITIES REPORT

Moray Poverty and Inequality Report – Lived Experience of Poverty in Moray 2019-2021 – download here

Welcome, we would like to introduce the background to the Moray Poverty and Inequality Report 2019-2021.

The Covid pandemic has brought to the fore the range of poverty and inequality Moray residents experience in their daily lives. Whilst austerity measures pre-Covid are at the root of many needs, the additional pressures and new experiences of furlough, redundancy and unsecured debt for some have contributed to feelings of anxiety and helplessness.

Volunteers, including local residents have stepped up to take on duties and responsibilities, sometimes without previous experience or training, to care for people as different supports were reduced or removed. Family members became the educators for children, balancing also their own commitments, work and responsibilities.

An action group was developed from the Fairer Moray Forum to address a disconnection between grassroots activity and work ongoing at a strategic level. Community groups shared their experience of occasions where they were struggling to support the individuals on the ground as they presented at food larders and needed quicker responses or support from more formal service provision that may not have been easily accessible or available to them at all at this time.

Communities could, and did, respond far more quickly than services who had systems to follow. Partners assisted with signposting, service information collation and solutions that expanded their own knowledge.

In parallel the next Community Learning and Development Plan for Moray 2021-24 was being developed with the focus in year one on Covid recovery. A key feature is understanding the barriers to participation and learning. Acknowledging that basic security needs have to be met before people are able to engage, participate and learn, it was considered essential to understand the challenges better to gain insights into meeting the learning needs of people with increased barriers.

After some background information what follows are a selection of case studies or summaries from individuals and partners to highlight the lived experience of Moray residents. All cases have been anonymised and serve to remind practitioners and officers the range of existing needs and the domino effect that issues have. Our thanks to all who have shared their stories. Every person has their own narrative of how
they experience poverty and its ramifications.

The Fairer Moray Forum Action group will focus on recommendations from these case-studies and raise during Challenge Poverty Week.

Fairer Moray Action Group

Download the Moray Poverty and Inequality report in FULL here.

For more information about the Moray Poverty & Inequalities Report, the case studies or the new CLD Plan please contact Karen Delaney, Strategic Partnership and Policy Officer, Moray Council.  karen.delaney@moray.gov.uk or 07800 670692

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PDA Counselling:Children & Young People(10-18)

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Demo Course

Who is this training for?
This qualification aims to prepare learners for employment, or to support a current position within a low-risk role, where there is an element of food handling. This could include bar workers, waiting staff, health care workers, kitchen porters and stock/store room staff.

Duration
4 hours of learning.

Topics covered
These include the storage, preparation, processing, packing and handling of food.

Assessment method
This qualification is be assessed by a multiple-choice examination.

Cost
£600 – in house delivery (maximum 10 delegates).

Food Safety - Level 4

Who is this qualification for?
The objective of this qualification is to prepare learners for employment in a food or drink manufacturing/catering/retail environment role, or to support a role in the workplace.
The qualification is intended for those whose job requires them to have some responsibility for food safety. Learners are likely to have management responsibilities for an operational team.

Duration
60 hours, of which 40 are recommended as guided learning hours.

Topics covered
This qualification covers the subject of food hygiene at a suitable depth to ensure learners have a thorough knowledge of hazards and controls; its focus is on the importance of developing, implementing and monitoring food safety procedures.

Assessment Method
This qualification is assessed by multiple-choice and written examination.

Cost
In-house delivery (maximum 10 delegates), to be discussed.

Introduction to Customer Service

Who is this training for?
This qualification is aimed at learners who are starting or returning to work or who need specific training in customer service. It is also suitable for refresher training.

Duration
4 hours of guided learning.

Topics covered
These include the need for customer service, the cost of poor customer service, understanding our customers, customer expectations, going above and beyond and how to apply these principles.

Assessment method
This course is not assessed.

Cost
£600 – in house delivery (maximum 10 delegates).

Customer Service Excellence

Who is this training for?
This qualification is aimed at learners who are in customer facing roles or who need specific training in customer service. It is also suitable for refresher training.

Duration
12 hours of guided learning.

Topics covered
These include the need for customer service, the cost of poor customer service, understanding our customers, customer expectations, going above and beyond and how to apply these principles, body language, listening and communication, dealing with complaints and evaluating customer service.

Assessment method
This course is not assessed.

Cost
£1,800 – in house delivery (maximum 10 delegates).

Short Duration High Intensity Change Management Courses

Short duration courses designed to allow you to create the management training that suits your business needs. One days training would usually be 3 courses, however, we can take parts of them and create bespoke training that suits your needs.

  • Growing others
  • Having honest conversation
  • Knowing what ‘good’ looks like
  • Maximising our potential
  • My performance
  • Respect in workplace
  • Diversity
  • Better Together
  • Developing my team
  • Identifying a talented colleague
  • Running an engaging session
  • Influencing
  • Storytelling
  • Contracting
  • Emotional Leadership
  • Personal branding


Who are they for?
Managers, supervisors, leaders, or anyone aspiring to take up these roles, particularly those looking to manage a change in the workplace.

Duration
2 hours each course.

Topics Covered
Differ for each course, contact us to discuss your specific needs.

Assesment Method
These courses are not assessed.

Cost
£125 per delegate per day (minimum 6 hours) – £85 per delegate per course.

Short Duration High Intensity Management Courses

Short duration courses designed to allow you to create the management training that suits your business needs. One days training would usually be 3 courses, however, we can take parts of them and create bespoke training that suits your needs.

  • Frontline Managers – Critical Thinking
  • Time Management
  • Remote Management
  • Leading Commercially
  • Taking control
  • Mate to Manager
  • Being a leader
  • Leading and embedding change
  • Team dynamics – situational leadership
  • Planning for success
  • Developing my team


Who are they for?
Managers, supervisors, leaders, or anyone aspiring to take up these roles.

Duration
2 hours each course

Topic Covered
Differ for each course, contact us to discuss your specific needs.

Assesment Method
These courses are not assessed.

Cost
£125 per delegate per day (minimum 6 hours) – £85 per delegate per course.

Level 2 - Award Safe Moving & Handling

Who is this qualification for?
This qualification is aimed at learners who are starting or returning to work or who need specific training in manual handling. It is also suitable for refresher training.

Duration
10 hours of guided learning.

Topics covered
These include reasons for safe manual handling, risk assessments, manual handling equipment and how to apply safe manual handling principles.

Assessment method
This qualification is assessed by a multiple-choice examination and a practical examination.

Cost
£1,100 – in house delivery (maximum 10 delegates).

Food Safety - Level 4

Who is this qualification for?
The objective of this qualification is to prepare learners for employment in a food or drink manufacturing/catering/retail environment role, or to support a role in the workplace.
The qualification is intended for those whose job requires them to have some responsibility for food safety. Learners are likely to have management responsibilities for an operational team.

Duration
60 hours, of which 40 are recommended as guided learning hours.

Topics covered
This qualification covers the subject of food hygiene at a suitable depth to ensure learners have a thorough knowledge of hazards and controls; its focus is on the importance of developing, implementing and monitoring food safety procedures.

Assessment Method
This qualification is assessed by multiple-choice and written examination.

Cost
In-house delivery (maximum 10 delegates), to be discussed.

Food Safety - Level 3

Who is this qualification for?
This qualification is aimed at those working in the manufacturing/retail/catering industries who are at, or wish to progress to, a higher or supervisory level.

Duration
Minimum of 20 hours of learning, usually 3 days.

Topics covered
These include ensuring compliance with food safety legislation, the application and monitoring of good hygiene practice, how to implement food safety management procedures and the application and monitoring of good practice regarding contamination, microbiology and temperature control.

Assessment method
This qualification is assessed by a multiple-choice examination.

Cost
£3,750 – In house delivery (maximum 10 delegates).

Food Safety - Level 2

Who is this qualification for?
This qualification is aimed at individuals who are, or intend to be, food handlers working in a manufacturing/catering/retail environment. The objective of this qualification is to prepare learners for employment as a food handler working in a manufacturing/catering/retail environment, or to support a role in the workplace.

Duration
7 guided learning hours.

Topics covered
Learners gaining this qualification will know that food safety is the responsibility of everyone involved in the storage, preparation, processing, packing and handling of food.

Assessment method
This qualification is assessed by a multiple-choice examination.

Cost
£850 – in house delivery (maximum 10 delegates).

Food Safety - Level 1

Who is this training for?
This qualification aims to prepare learners for employment, or to support a current position within a low-risk role, where there is an element of food handling. This could include bar workers, waiting staff, health care workers, kitchen porters and stock/store room staff.

Duration
4 hours of learning.

Topics covered
These include the storage, preparation, processing, packing and handling of food.

Assessment method
This qualification is be assessed by a multiple-choice examination.

Cost
£600 – in house delivery (maximum 10 delegates).

This public share offer is a time limited opportunity for you, your family and friends, local groups and organisations, local businesses and other community supporters to invest in a once-in-a-generation chance. Applicants can pay for shares by BACS or Cheque. Details will be emailed.

Individual / Group
Business
Individual / Group
Business

This public share offer is a time limited opportunity for you, your family and friends, local groups and organisations, local businesses and other community supporters to invest in a once-in-a-generation chance. Applicants can pay for shares by BACS or Cheque. Details will be emailed.

This public share offer is a time limited opportunity for you, your family and friends, local groups and organisations, local businesses and other community supporters to invest in a once-in-a-generation chance. Applicants can pay for shares by BACS or Cheque. Details will be emailed.