Trauma Informed Training

Trauma Informed Training

What is Trauma Informed Training?

Trauma Informed Training – Transforming Psychological Trauma: A Knowledge and Skills Framework

NHS Education for Scotland (NES) was commissioned to develop ‘Transforming Psychological Trauma: A Knowledge and Skills Framework for the Scottish Workforce’ as part of the Scottish Government’s commitment to developing a National Trauma Training Strategy as outlined in the Survivor Scotland Strategic Outcomes and Priorities (2015–2017) publication.

Increasing Awareness Through Trauma Informed Training

The overall outcome is to increase the awareness and knowledge of trauma and how it affects people for the whole workforce across Scotland, so we can create an informed response to people and how they may present. This because trauma is much more common than we think and the impact of traumatic events affect us all in our day to day lives.

Trauma can affect us in many ways and can have a significant effect on how we feel and behave.  Many areas of our lives are affected, from our own physical and mental health to our relationships, our work and our liberty.  There are many groups in society that are more likely to experience trauma for many different reasons, one particular example is children due to their lack of ability to control what is happening to them.

Scotland – A Nation That is Trauma Informed

In Scotland our Knowledge and Skills Framework aspires to be a nation that is ‘Trauma Informed’ where all of our workforce know how to respond and support people affected by trauma.  This is a very forward-thinking vision and will rely upon the whole workforce taking part to ensure that we can actually become better equipped to help people who need support. The vision is to change the question from ‘What is wrong with you?’ to ‘What happened to you?’, flipping the thinking on behaviours triggered by trauma.

To enable us to become the ‘Trauma Informed’ nation we want to be we need all of the people who work in shops, cafes, factories, offices, NHS, police, armed forces, government, etc to take part, it is just as important for the waitress in a local hotel to be trauma informed as it is for a senior manager in a government department.  We need to learn to support the people we come across everyday to recover from the traumatic events they may have suffered.

A Framework of Knowledge & Understanding

Although Trauma is ‘everyone’s business’ it is not necessary that everyone is an expert, so the framework has four levels of knowledge and understanding dependent upon how people may work individuals with experience of trauma. These range, from being informed to those who provide clinical supports and interventions.

Here at R-evolution For Good we are already a trauma informed business and our founder Debi Weir is passionate about supporting people to recover from trauma.  The training plan that was created from the framework sets out how to go about choosing a training provider and highlights the need for co-production with those with lived experience.  Our founder herself has experienced and overcome significant complex trauma and bring a great deal of lived experience to the training we offer.

We have just launched the first of our training available online in March which has been aligned to the Knowledge and Skills Framework and meets the desired training outcomes set out by NES.

For more information and to book you place click here

For more information about the framework click here

Form more information about the National Training Programme click here

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Demo Course

Who is this training for?
This qualification aims to prepare learners for employment, or to support a current position within a low-risk role, where there is an element of food handling. This could include bar workers, waiting staff, health care workers, kitchen porters and stock/store room staff.

Duration
4 hours of learning.

Topics covered
These include the storage, preparation, processing, packing and handling of food.

Assessment method
This qualification is be assessed by a multiple-choice examination.

Cost
£600 – in house delivery (maximum 10 delegates).

Food Safety - Level 4

Who is this qualification for?
The objective of this qualification is to prepare learners for employment in a food or drink manufacturing/catering/retail environment role, or to support a role in the workplace.
The qualification is intended for those whose job requires them to have some responsibility for food safety. Learners are likely to have management responsibilities for an operational team.

Duration
60 hours, of which 40 are recommended as guided learning hours.

Topics covered
This qualification covers the subject of food hygiene at a suitable depth to ensure learners have a thorough knowledge of hazards and controls; its focus is on the importance of developing, implementing and monitoring food safety procedures.

Assessment Method
This qualification is assessed by multiple-choice and written examination.

Cost
In-house delivery (maximum 10 delegates), to be discussed.

Introduction to Customer Service

Who is this training for?
This qualification is aimed at learners who are starting or returning to work or who need specific training in customer service. It is also suitable for refresher training.

Duration
4 hours of guided learning.

Topics covered
These include the need for customer service, the cost of poor customer service, understanding our customers, customer expectations, going above and beyond and how to apply these principles.

Assessment method
This course is not assessed.

Cost
£600 – in house delivery (maximum 10 delegates).

Customer Service Excellence

Who is this training for?
This qualification is aimed at learners who are in customer facing roles or who need specific training in customer service. It is also suitable for refresher training.

Duration
12 hours of guided learning.

Topics covered
These include the need for customer service, the cost of poor customer service, understanding our customers, customer expectations, going above and beyond and how to apply these principles, body language, listening and communication, dealing with complaints and evaluating customer service.

Assessment method
This course is not assessed.

Cost
£1,800 – in house delivery (maximum 10 delegates).

Short Duration High Intensity Change Management Courses

Short duration courses designed to allow you to create the management training that suits your business needs. One days training would usually be 3 courses, however, we can take parts of them and create bespoke training that suits your needs.

  • Growing others
  • Having honest conversation
  • Knowing what ‘good’ looks like
  • Maximising our potential
  • My performance
  • Respect in workplace
  • Diversity
  • Better Together
  • Developing my team
  • Identifying a talented colleague
  • Running an engaging session
  • Influencing
  • Storytelling
  • Contracting
  • Emotional Leadership
  • Personal branding


Who are they for?
Managers, supervisors, leaders, or anyone aspiring to take up these roles, particularly those looking to manage a change in the workplace.

Duration
2 hours each course.

Topics Covered
Differ for each course, contact us to discuss your specific needs.

Assesment Method
These courses are not assessed.

Cost
£125 per delegate per day (minimum 6 hours) – £85 per delegate per course.

Short Duration High Intensity Management Courses

Short duration courses designed to allow you to create the management training that suits your business needs. One days training would usually be 3 courses, however, we can take parts of them and create bespoke training that suits your needs.

  • Frontline Managers – Critical Thinking
  • Time Management
  • Remote Management
  • Leading Commercially
  • Taking control
  • Mate to Manager
  • Being a leader
  • Leading and embedding change
  • Team dynamics – situational leadership
  • Planning for success
  • Developing my team


Who are they for?
Managers, supervisors, leaders, or anyone aspiring to take up these roles.

Duration
2 hours each course

Topic Covered
Differ for each course, contact us to discuss your specific needs.

Assesment Method
These courses are not assessed.

Cost
£125 per delegate per day (minimum 6 hours) – £85 per delegate per course.

Level 2 - Award Safe Moving & Handling

Who is this qualification for?
This qualification is aimed at learners who are starting or returning to work or who need specific training in manual handling. It is also suitable for refresher training.

Duration
10 hours of guided learning.

Topics covered
These include reasons for safe manual handling, risk assessments, manual handling equipment and how to apply safe manual handling principles.

Assessment method
This qualification is assessed by a multiple-choice examination and a practical examination.

Cost
£1,100 – in house delivery (maximum 10 delegates).

Food Safety - Level 4

Who is this qualification for?
The objective of this qualification is to prepare learners for employment in a food or drink manufacturing/catering/retail environment role, or to support a role in the workplace.
The qualification is intended for those whose job requires them to have some responsibility for food safety. Learners are likely to have management responsibilities for an operational team.

Duration
60 hours, of which 40 are recommended as guided learning hours.

Topics covered
This qualification covers the subject of food hygiene at a suitable depth to ensure learners have a thorough knowledge of hazards and controls; its focus is on the importance of developing, implementing and monitoring food safety procedures.

Assessment Method
This qualification is assessed by multiple-choice and written examination.

Cost
In-house delivery (maximum 10 delegates), to be discussed.

Food Safety - Level 3

Who is this qualification for?
This qualification is aimed at those working in the manufacturing/retail/catering industries who are at, or wish to progress to, a higher or supervisory level.

Duration
Minimum of 20 hours of learning, usually 3 days.

Topics covered
These include ensuring compliance with food safety legislation, the application and monitoring of good hygiene practice, how to implement food safety management procedures and the application and monitoring of good practice regarding contamination, microbiology and temperature control.

Assessment method
This qualification is assessed by a multiple-choice examination.

Cost
£3,750 – In house delivery (maximum 10 delegates).

Food Safety - Level 2

Who is this qualification for?
This qualification is aimed at individuals who are, or intend to be, food handlers working in a manufacturing/catering/retail environment. The objective of this qualification is to prepare learners for employment as a food handler working in a manufacturing/catering/retail environment, or to support a role in the workplace.

Duration
7 guided learning hours.

Topics covered
Learners gaining this qualification will know that food safety is the responsibility of everyone involved in the storage, preparation, processing, packing and handling of food.

Assessment method
This qualification is assessed by a multiple-choice examination.

Cost
£850 – in house delivery (maximum 10 delegates).

Food Safety - Level 1

Who is this training for?
This qualification aims to prepare learners for employment, or to support a current position within a low-risk role, where there is an element of food handling. This could include bar workers, waiting staff, health care workers, kitchen porters and stock/store room staff.

Duration
4 hours of learning.

Topics covered
These include the storage, preparation, processing, packing and handling of food.

Assessment method
This qualification is be assessed by a multiple-choice examination.

Cost
£600 – in house delivery (maximum 10 delegates).

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Individual / Group
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This public share offer is a time limited opportunity for you, your family and friends, local groups and organisations, local businesses and other community supporters to invest in a once-in-a-generation chance. Applicants can pay for shares by BACS or Cheque. Details will be emailed.

This public share offer is a time limited opportunity for you, your family and friends, local groups and organisations, local businesses and other community supporters to invest in a once-in-a-generation chance. Applicants can pay for shares by BACS or Cheque. Details will be emailed.